Association Bank Account Owner

Once your association is active on TOTEM, you will be able to accept memberships and donations, and the proceeds of these transactions will be automatically deposited in your connected bank account.


The leader who connected the bank account initially is the Bank Account Owner and the only user with authorization to:


The account owner would be able to do this by:

  1. Logging into the TOTEM Dashboard
  2. Clicking Settings..Banking
  3. Clicking the [View Stripe Dashboard] button


If this button is not visible or disabled, then you are a leader for the association, but not the Bank Account Owner. If you need some of the changes mentioned above, you should contact the Bank Account Owner to have them complete these steps.


Q: How can I find out who is the Bank Account Owner for our association?

  1. Click Settings..Banking
  2. Under the Active Account see who is listed as '[Leader] connected this account on [date]'


The leader mentioned is the Bank Account Owner.


How to Change the Bank Account Owner

You may need to change the Bank Account owner in order to stay in compliance with association regulations, to make one of the changes listed above, or if the original Bank Account Owner is no longer responsive or available.  To change the Bank Account Owner:

  1. Logging into the TOTEM Dashboard
  2. Obtain the name, and email address of the current Bank Account Owner (it will be a previous President or Treasurer)
  3. Create a signed Custodian Change Request on association letterhead. You must include all of the information as indicated on Custodian Change Request Template
  4. Email a scanned copy of the letter to support@stripe.com
  5. The user who will be a new owner should also create a Stripe User account using the same email as they use on TOTEM here: https://stripe.com/register
  6. Follow any additional instructions requested by Stripe


Once Stripe has completed verifying the information and changes the account owner, the new account owner will be able to make banking changes through the TOTEM Dashboard.