Leader FAQ

Does my association need to setup a new bank account to use TOTEM for online membership?
No, you do not need to setup a new bank account.  You can securely connect TOTEM to an existing checking account through our partner Stripe, so we can make ...
Tue, Sep 4, 2018 at 6:01 PM
Is the sign up process available in other languages?
Yes, Members and Leaders can navigate in the language of their choice including Chinese, French, Japanese, Spanish, and Tagalog. All of your association cont...
Wed, Apr 24, 2019 at 11:25 AM
How do I merge my leadership position and membership under 1 profile?
Have you signed up with TOTEM as a leader? Have you purchased a membership under a different email? Would you like to see your leadership dashboard along...
Fri, Oct 12, 2018 at 12:09 PM
How do I add my organizations membership dues/tiers?
Login :  https://jointotem.com/dashboard Click on settings Click on Profile Click on the Membership tab As a leader, you have 2 options Add 1 l...
Thu, Jul 18, 2019 at 10:30 AM
How do I add Flexible Donation Amounts?
We've enabled associations to create suggested Donation packages, so members can easily select from the suggested amounts OR enter a custom donation a...
Mon, Jul 1, 2019 at 9:32 AM
What is the cost to provide online membership to our members?
TOTEM is free for associations to begin accepting online memberships. Members pay $1/year fee when they join or renew their membership that covers all p...
Wed, Apr 24, 2019 at 11:18 AM
I'm a leader but have not received an invitation email, how do I request access?
If you are a leader of an association on the platform, you can request access using this form: https://bit.ly/totemsignup
Thu, Jun 14, 2018 at 1:42 PM
What is the difference between the Hero Image and the Logo?
Logo - square image that will usually be displayed next to the name of your association and is used on the Join PTA page, your membership page, and in...
Wed, Jul 25, 2018 at 12:05 PM
How do I add an associated member to an already entered offline member?
Login : https://jointotem.com/dashboard Click on member in the menu Find the member Click on add associated member
Fri, Sep 21, 2018 at 10:40 AM
How do I edit members information?
Login : https://jointotem.com/dashboard Click on Members In the search bar, type in member name Click on member You are able to edit the members person...
Wed, Apr 24, 2019 at 8:35 AM